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ISO STANDARDS
ISO Quality-Management-Systems

SERVICE OVERVIEW

Internal Audit Training by IRCA approved Auditors

Bespoke Integrated Quality Management Document System

Online certification packages available

Implementation of the following standards; ISO 9001, 9100, 13485, 14001, 27001, 45001, 50001, 55001

Transition standard documents for 18001 to 45001

Business Management

Gap Analysis

OUR MISSION

We make ISO nice & easy. take away the worry of implementing it yourself. Leave it to an expert to do all the work for you. With a team of dedicated individuals, we’re confident we can help you with the transition!

We run free online demonstrations to show you an overview of ISO 9001:2015. You can have a look at our bespoke digital management system.

Our Mission is to be the recognized choice that clients systematically turn to for solutions and answers to their quality needs based on our reputation, honesty, professionalism, performance, and integrity.

FAQ

  • WHAT IS ISO CERTIFICATION?

    ISO Certification is a seal of approval from a 3rd party body that a company runs to one of the internationally recognised ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you will keep your promises.

  • WHAT IS ISO CERTIFICATION?

    ISO Certification is a seal of approval from a 3rd party body that a company runs to one of the internationally recognised ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you will keep your promises.

  • WHY WOULD I WANT ISO CERTIFICATION?

    ISO certification is a statement to your stakeholders, employees and senior management that the business wishes to operate to a set framework to achieve its company objectives. Be this customer satisfaction objectives, production objectives or environmental objectives etc. By setting yourselves the task of maintaining an external certification you are proving the company’s commitment to these objectives as well as increasing the credibility and customer confidence in the brand / service or product.

    Many public and private sector tenders request ISO certification as either a pre-requisite to moving to the next stage or as a filter to remove companies from the tender process. By achieving the ISO certification that your customers give weight to, ensures that you are on a ‘level playing field’ with your potential competitors and improves your chances of successfully tendering. Many companies we work with report a major internal efficiency improvement which allows them to achieve greater results both in a sales and operational capacity.

  • WHAT DOES ISO CERTIFICATION COST?

    ISO Certification costs vary dependent on the size of an organisation and the level to which the company is already run with regards to processes and procedures. If you decide to implement more than one standard at the same time, there are some preferential fees available. We are a fixed fee organisation, which means once we have met you to discuss your requirements and sent you a formal quotation, this fee is then set. We will not charge you any extra then what is specified, so that you know from the outset your costs and the payment method.

    Due to our proposals being bespoke and the number of variables that can affect the cost of implementation, we do like to meet our potential clients to get to know them a little better before providing them with costings.

  • HOW LONG DOES IT TAKE TO ACHIEVE ISO CERTIFICATION?

    We aim for a 6-8-week delivery period, but again this can vary from organisation to organisation. We will never delay the process; however, we understand that things can happen that may mean you require a small delay. We will accommodate this where possible; however, for those who are looking to achieve the certifications as soon as possible, we will endeavour to ensure you obtain your certification within our standard timescales.

    After the quotation has been accepted and the deposit payment has been received we offer all our clients a letter that you can send to your potential clients or include with tenders, to confirm that you have entered the process and that you will be fully certified within 6-8 weeks. This is normally sufficient to move forward with a tender process. This can then be followed up by an announcement letter stating that you have achieved the ISO certification.

  • HOW DO I OBTAIN ISO CERTIFICATION?

    Our main ethos is to keep the process for you, the customer, as simple as possible. We undertake an initial assessment of the company, to see where the company currently stands with regards to the chosen ISO system. From this we make a series of recommendations on what needs to be done to become compliant (we will not make any major procedure changes unless necessary).

    We will then draw up a plan for implementing the recommendations (to be completed over the next 6-12 months), complete as many of them for you as possible, write your manual and mandatory standard operating procedures (as required by the standard) and then 6-8 weeks after the first initial assessment visit come back to present the manual with your ISO certification.

    You will be certified from this point forward. The systems are focused on continual improvement; therefore, we will visit you on a regular basis to ensure that you are on track with the recommendations and ready for re-certification year on year.

  • WHAT IS ISO ACCREDITATION AND IS IT DIFFERENT TO CERTIFICATION?

    It is important to understand that ISO certification and ISO accredited certification are two different things. ISO accreditation or ISO accredited certification is when a company has achieved an ISO and / or a BS standard by a certification body that is accredited by UKAS or equivalent. Every country has its own version of UKAS (i.e. for Ireland its INAB) and although they are not akin to government, they act as the governing body for certification companies.

    Please note that there is only one true accreditation body in each country and any other forms of ‘accreditation bodies’ maybe be misleading. In most countries accreditation is a choice and not an obligation. BSI and the International Organisation for Standardisation themselves state that ‘the fact that a certification body is not accredited does not mean that it is not a reputable organisation, for example a certification body operating nationally in a highly specific sector might enjoy such a good reputation that it does not feel there is an advantage for it to go to the expense of being accredited’.

    Whilst neither may be viewed by most clients as better than the other, there are a few major differences that are worth being aware of. The main difference being an accredited certification body is unable to implement the systems into the business during the certification process the way we or any other certification body can. They can only perform the functions of an assessment / audit body and must not have any involvement in the set-up process. This can therefore mean having to employ a company such as ourselves as the consultant to implement the system and have the accredited body in the certify it.

    This not only adds additional expense to the client but also can delay the time it takes to achieve the certification. On the other hand, not only can a certification body act as the consultant to implement the systems into the company, they can certify the company once compliance has been met and then offer support and guidance throughout the year to ensure the company maintains its certification and most importantly uses the systems to the benefit of the company on an on-going basis.

  • WHAT IS AN AUDIT?

    An audit is the process by which a company shows evidence of working to the required system and this is a compulsory element of the ISO / BS systems. A qualified auditor will attend your premises to assess your management system against the ISO/BS Standard that you are certified to and will request to see evidence resulting from the companies processes and procedures to ensure the system is being used and maintained on a regular basis.

    The auditor will typically compose a report, analysing your management system and the use of, against the clauses of the standard. ISO Quality Services Ltd will also provide you with recommendations for improvement that will have been agreed with you to assist you to drive the system forward to enable continuous improvement, thus getting the most out of the standard/s.

  • WHY DO I NEED TO HAVE AN AUDIT?

    Auditing is a required element of the ISO/BS Standards. It is the proof that the system you have implemented is fit for purpose and continually improving. It is the regular check that you are managing the system/s consistently.

    The guidance that you will receive at the internal review stage will help you to effectively manage your management systems and remain compliant to the relevant standard/s. The auditor will help you to identify which aspects of the management system require improvement; this will provide you with the ability to develop and enhance the management system through a set of focused action points in a step by step approach.

  • : WHAT ISO STANDARDS DO I NEED?

    There are over 16,500 different management standards, therefore finding the ones that are right for your business can sometimes be confusing. The best place to start is ISO 9001 quality management, as this is the core standard that most of the other well-known standards are based on. It’s focused on customer service and ensuring your customer receives the service they want, at a time that’s relevant for a cost that’s fair.

    Based on your company’s activities there may be additional ‘bolt on’ standards that might complement the business i.e. as waste and recycling company may benefit from the ISO 14001 environmental management as this is a fundamental element for their industry, or a manufacturing business might benefit from the ISO 45001 health and safety as they use lots of heavy machinery which could have risks associated. The best way to find out which standards are most relevant is to contact us today and let us know about your business. We can then send you the details of the standard/s most relevant to your company.

  • WHAT IS ISO 9001?

    ISO 9001 is a quality management system that can be integrated into any business. It is focused on ensuring the business delivers a consistent level of quality to its customers by having well defined and regularly reviewed processes and procedures. The system fully integrates within the existing business procedures and becomes part of the culture within the organisation. Eventually a business will not perform a task to conform to the ISO 9001, it will perform the task for the good of the business. The system covers eight main business principles which are:

    Customer focus

    Leadership

    Involvement of people

    Process approach

    System approach to management

    Continual improvement

    Factual approach to decision making

    Mutually beneficial supplier relationships

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